Bob Ruffolo is the founder and CEO of IMPACT, a 70-person agency in Nee Haven, CT doing over $9m in annual revenue. IMPACT is A two-time HubSpot partner of the year, DigitalMarketer’s 2019 partner of the year, and has been recognized multiple times for being a great place to work. Bob was also recognized at one of Comparably’s top CEOs in 2018.

But getting there WAS NOT EASY. Bob openly admits that he’s made every mistake in the book and is radically open to sharing how his team has overcome issues with client churn, employee turnover, and cash flow.